Taking responsibility Coweta style
It might be time for the politicos up in Washington to learn a lesson about taking responsibility and fixing problems. And they don’t have to look any further than Coweta County and a local franchise.
Computer “glitches” are rarely that. A mere burp in the hardware or software or somethingware can lead to catastrophic consequences.
Such is the case with the federal and various state marketplace websites, where Americans were supposed to be able to start signing up Tuesday for Obamacare. Didn’t happen. The websites are, for the most part, dead in the water. The fact the government has had months and months to get it right does not bode well for what is becoming the biggest polarizing issue in the country today.
Republicans, who are doing everything possible to defund Obamacare, say it’s divine intervention. Their Democratic opponents say it’s the work of the devil. President Obama calls it a hiccup. And everyone continues to blame everyone else for the government shutdown.
Let’s take another example. Last week, at least 3,000 customers of the Wendy’s franchise on Bullsboro Drive starting seeing triple charges on their bank statements. Everyone started crying fraud.
But it wasn’t. Rather, it was one of those pesky computer glitches. The Coweta County Sheriff’s Office investigated and didn’t find anything illegal. It literally was a glitch that caused customers to be charged three times for earlier meals.
The owner of the Wendy’s restaurant, Matt Van Paepeghem, talked with our newspaper last week about the situation. He explained the problem, but didn’t point fingers and didn’t play the “not my fault/job/problem” card. Rather, he got proactive. “We have been reaching out to all the banks, credit institutions and everyone we can to resolve this problem,” he told us. “We are taking care of it.”
Reread that quote. “We are taking care of it.” Not only that, the business said it will cover any customer’s fees if their accounts were overdrawn. Not only is he taking care of it, he’s apologized for something that wasn’t his fault — but impacted his customers. And to top it off, he gave out his and his restaurant manager’s phone numbers and emails if customers need to contact them.
Taking responsibility. Taking ownership of a problem not your doing. Fixing the problem. Yep, those politicos might want to have a conference call with Paepeghem and learn how to take care of business.