Tag decal printing still not optimal
by Sarah Fay Campbell
The printing problem at the Coweta County Tag Office is getting better, but it’s still not totally resolved.
Coweta County officials and representatives from the Georgia Department of Revenue have been trying to get to the source of the printing problem, which leaves some tag decals without the tag number printed on them. The month and year are fine, but the actual tag number is nonexistent, often with only a few flecks of ink to show that it is even supposed to be there.
The intermittent issue appeared several weeks ago. Coweta Tax Commissioner Tommy Ferrell had been working with the county’s IT department to try to figure out how to fix the problem. The printers are provided by the state through a contract with 3M. State officials said more than a week ago they think it is a vendor problem.
“The printer issues are better but not completely resolved at this time,” Ferrell said on Thursday. “We are watching the decals closely as they come off the printers to make sure a printer that was printing fine doesn't all of a sudden start printing badly again.”
If a printer starts to malfunction “we are switching toner cartridges, and have even moved printers around in the office to see if that helps. And most of the time it does.” Ferrell said they have sent samples of the decals to 3M to make sure there’s not a problem with the forms, and they are waiting on a response.
“We are also talking to the state about replacing our current printers,” Ferrell said.
Ferrell was asked what the office will do about replacing all the defective decals that were already given out to Coweta vehicle owners. No one from the tax commissioner’s office has responded to that question as of late Friday.