Wendy’s customers victims of computer glitch
by Wes Mayer
At least 3,000 customers who ate at the Wendy’s restaurant on Bullsboro Drive began seeing triple charges on their bank statements on Tuesday
Many victims reported it as fraud. However, an investigation determined the problem was a computer glitch between the restaurant and the company which runs its financial transaction information, said Inv. Jason Fetner with the Coweta County Sheriff’s Office.
Between Aug. 12, when the newly remodeled Wendy’s restaurant first opened, to the end of August, customers were not charged for their purchases, said Matt Van Paepeghem, the owner of the Wendy’s franchise. On Tuesday, customers were finally charged for their earlier purchases, but due to a computer glitch, they were charged three times for every one transaction.
According to Paepeghem, the software which communicates between the restaurant and the financial company crashed two months ago. When customers made a transaction at the restaurant, the information was temporarily stored in memory, and when the software was restored, each customer’s information was processed three times.
“We have been reaching out to all the banks, credit institutions and everyone we can to resolve this problem,” Paepeghem said. “We are taking care of it.”
Paepeghem told investigators nearly 3,000 transactions were not authorized, and there may even be more victims, Fetner said. The company is taking full responsibility for the issue, and the Wendy’s management will be issuing checks to anyone who had their accounts overdrawn.
Paepeghem stated no credit or debit card numbers have been stolen or recorded as a result of this issue. The extra charges should only be pending on customers’ accounts, and they should fall off to only leave one charge, he said. If customers do have bank statements which show triple charges, they will be refunded.
"We apologize for this issue," Paepeghem said. "It is not a problem with our restaurant, and we are doing anything we can to make this right.
“We understand how many customers are upset,” he added. “We are upset just as much as you are — our business was doing great, our restaurant looks great, then this hits us.”
Paepeghem has given his and the restaurant manager’s, Charlie Davis’, contact information so those affected by the problem may contact him. You may reach Paepeghem at Matt@Wenmarr.com, by cell: 404-414-9072, or at the office: 770-306-6063 x22. You may reach Davis at Charlie@wenmarr.com, or by cell: 678-457-0701.
Although this is not a criminal case, if you have any questions regarding the investigation or need a police report because your bank requires it, you may contact Fetner at the Coweta County Sheriff’s Office, 678-423-6711.