Kaiser Permanente tops in member satisfaction
For the fifth consecutive year, Kaiser Permanente of Georgia ranked highest in member satisfaction in the South Atlantic region, according to the J.D. Power 2014 U.S. Member Health Plan Study.
Scoring a total of 784 points on a 1,000-point scale, Kaiser Permanente scored 109 points above the South Atlantic region’s average for overall member satisfaction. Kaiser Permanente also received the region’s highest scores in the following categories: coverage and benefits, cost, provider choice, customer service, and information and communication.
“We recognize that people have options for their health care, so we strive to provide an exceptional care experience for our members — every time,” said Kerry W. Kohnen, president of Kaiser Permanente of Georgia. “With 30 medical offices across metro Atlanta and the ability to connect with doctors through in-person visits, e-consults and secure e-mails, we’re making it convenient for members to access the care they need.”
“What truly sets Kaiser Permanente apart from other health care providers is our coordination of patient care and commitment to quality and affordability,” said Rob Schreiner, M.D., executive medical director of Kaiser Permanente of Georgia. “We’re thrilled to know that people who choose us to provide their health coverage and care are the most satisfied in the region.”
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Regions best bank in Temkin Ratings
Regions Bank was the top bank in the 2014 Temkin Experience Ratings, and received a rating 10 points higher than the banking industry as a whole.
Regions was also tied for either place among the 268 companies, across 19 industries, in the annual survey.
“This ranking is a reflection of the commitment and dedication of each of our associates,” said Bill Askew, senior executive vice president of strategic initiatives for Regions Bank. “Every day, we strive to focus on our customers, put people first, and do what is right. We build relationships with our customers so we can better understand their needs and help them reach their financial goals. We are proud that consumer feedback reflects an increasingly positive experience with Regions, and we remain dedicated to continuing to improve the customer experience.”
To compile the 2014 Temkin Experience Ratings, the Temkin Group collected data through an online survey of 10,000 U.S. consumers during January of 2014. Temkin asked consumers to identify companies with which they had interacted over the previous 60 days. Companies with 100 or more consumer responses were included in the 2014 Temkin Experience Ratings.
Consumers were asked to rate different aspects of their experiences with the companies, including how easy it was to interact with the company, how they felt about those interactions, and whether they were able to accomplish what they wanted to do.
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Delta Community calls for scholarship applications
Applications are due by March 31 for Delta Community Credit Unions annual scholarship program. This year’s program will award five winners a total of $20,000 in scholarships based on academic achievement, community involvement and an essay.
The program, now in its ninth year, assists eligible credit union members by awarding three $5,000 scholarships and two $2,500 scholarships to students seeking undergraduate degrees. Applicants must be members in good standing.
This year’s essay topic is: what role financial institutions should play in the financial literacy of young adults.
For more information, visit www.deltacommunitycu.com/scholarships .
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Women, Wealth and Wisdom series begins March 19
Ginger Jackson Queener of UBS Financial Services will be hosting “Women, Wealth and Wisdom: An Educational Series.”
The series begins March 19, with Bob Habl of Transamerica speaking on Social Security. Other speakers include Melissa Bankes of Lincoln Money Guard on long term care April 16; and Anne Meisner, president and CEO of Cancer Treatment Centers of America at Southeastern on specialized care May 21.
The series will break over the summer and pick back up in the fall.
The sessions are held at the White Oak Golf Club, 141 Club View Drive, Newnan. The series is free and lunch will be provided. Seating is limited, so RSVPs are required. Contact Elaine Fitzgerald at firstname.lastname@example.org or 678-518-3624 to reserve your place.
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Kroger raising money for MDA
Kroger is kicking off its annual fundraiser for the Muscular Dystrophy Association.
From March 16 - 29, customers can purchase $1 or $5 shamrocks to help the Atlanta Division reach its goal of raising $250,000 to help those living with neuromuscular diseases.
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